If a post fails to publish, it will appear in Content → Published with a Failed badge.
Common reasons
| Error | Fix | |-------|-----| | Token expired | Reconnect the channel | | Media too large | Compress the file and repost | | Caption too long | Shorten the caption for that platform | | Unsupported format | Convert to MP4 (video) or JPG/PNG (image) | | Platform API error | Wait a few minutes and try again |
How to retry
- Go to Content → Published
- Find the failed post
- Click Repost
- Make any necessary adjustments
- Click Post Now
Still failing?
Contact support via the chat widget with the post ID and error message.